Other LanguagesThis just in: Toyota has agreed to provide free pickup and return of recalled cars, as well as free rental cars or taxi fare, for car owners across the nation.
More than 8 million Toyota and Lexus cars have been recalled due to concerns about the risk of acceleration issues and other problems. Toyota is advising its dealers to address customer concerns on a case-by-case basis. Customers concerned about driving their vehicle before the repair is completed now have options: the dealer may pick up the car from the owner's home and return it when repairs are complete, offer rental or loaner cars and provide reimbursement for taxi fare.
Consumers in need of recall repairs should first reach out to their dealer. Those who have additional questions can contact the Toyota Customer Experience Center, 1-800-331-4331, or the Lexus Customer Assistance Center, 1-800-255-3987. The centers are open 5 a.m.-6 p.m. Pacific Time Monday through Friday and 7 a.m.-4 p.m. Saturday and Sunday. Information is also online at www.toyota.com/recall.