Settlement aims to insulate consumers from future window pains

Our Consumer Protection Division lifted the curtain on a Seattle-based window installer’s allegedly deceptive sales practices and negotiated a settlement to insulate consumers from future harm.

In a complaint filed yesterday, the Attorney General’s Office accused Evans Glass of deceiving consumers into thinking they were getting a bargain and claiming its sales reps were only going to perform a free home energy audit. The company denied any wrongdoing as part of the settlement filed today in King County Superior Court but agreed to restrictions on its marketing tactics.

“The law is as clear as glass: If you intend to sell windows you can’t get your foot in the door by telling consumers you’re going to do something else and you can’t make up discounts and rebates to trick consumers into thinking they are getting a deal,” Assistant Attorney General Jack Zurlini said.

See our news release for additional details.