Other LanguagesA Redmond search marketing firm agreed to change course after customers complained the company promised Web hits but struck out.
“Visible.net and Captures.com promised small businesses that they’d be ‘blown away’ by achieving top Internet search results,” Attorney General Rob McKenna said. “But merchants who paid thousands of dollars hoping to increase sales found the defendants couldn’t always deliver on their promises. Today’s settlement requires Visible.net and Captures.com to accurately represent their services and will enable us to provide restitution for some customers.”
The Attorney General’s Office sued Visible.net, which also does business as Captures.com and WebMarketingSource.com, and owner Gilbert Walker in November 2008.
The defendants sell Web site design, search-optimization and other Internet marketing services, along with providing e-commerce services to process online purchases. They promote their business through their Web sites and by telemarketing. Packages include an initial startup fee of $3,749.99 up to $9,749.99, plus a monthly fee of $39.99 to $99.99.
Customers who filed complaints with out office will receive refunds in early 2012.
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