Washington State

Office of the Attorney General

Attorney General

Bob Ferguson

When KOMO aired a report this week about a company that provides an app that lets you download coupons to your mobile phone, I was intrigued. But as the story shows, both consumers and businesses may be ripped off ... As a consumer, would you use coupons if they could be downloaded to your cell? As a business, would you accept a coupon that wasn’t paper?
Today, the Public Counsel Section of the Washington State Attorney General’s Office joined a multi-party settlement agreement in the proposed merger of CenturyTel and Embarq. The settlement recommends that the state Utilities and Transportation Commission approve the merger subject to a set of conditions to protect consumers served by the phone companies.
You, consumer-savvy reader, deserve to know what else is going on. So here are other blogs, news feeds, etc. that we/I think you should be reading in addition to All Consuming. Know another good source for consumer protection stories? Share it here.
KOMO TV reported today that Republic Parking in Seattle owes refunds to thousands of customers. According to the story, the company blames a computer glitch for causing 12,000 old transactions to be processed again ...
The feds are suing satellite TV giant DISH Network for ringing consumers whose numbers are on the Do Not Call list and for using robocalls ...
Doctors, nurses and dentists play an important role in our health and safety. ... By reporting possible violations, you can play an important role in protecting the people of Washington. ...
A number of Attorney General Rob McKenna’s legislative priorities have survived the March 12 deadline to move out of the legislative house of origin and are scheduled for public hearings next week. These include several bills to safeguard consumers.
The Washington Attorney General’s All Consuming blog has become a hotspot for gripes about so-called free gas vouchers. Since posting a Nov. 3 warning about the difficulty of redeeming the vouchers, we’ve received 168 comments from consumers throughout the nation who say they haven’t received their promised gas. The bulk of the complaints are related to a Florida company called Tidewater Marketing Global Consultants, Inc., which operated Web sites including freegasredemption.com and freebeegas.com.
Sometimes we receive strange calls. I recently asked the volunteers and staff in the office’s four Consumer Resource Centers about their most memorable consumer inquiries. They shared stories ranging from the silly to the bizarre and even grotesque.
Washington consumers filed 25,197 written complaints with the Attorney General’s Office in 2008 – the greatest number since 2002. The Attorney General’s Consumer Protection Division released its annual Top 20 list of consumer complaint categories today in conjunction with National Consumer Protection Week. Gripes about health care businesses and commercial banks moved into the top 10 and telecommunications maintained its stronghold as the industry to generate the most criticism. That seems like a good reason to re-post last year’s consumer protection week tip on how to select a wireless phone.

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