Rank

Industry

2008 Total Complaints

2007 Rank

2007 Total Complaints

1

Telecommunications
(phone companies)

1,728

1

1,650

2

Retail Sales

1,494

3

1,452

3

Collections

1,431

2

1,620

4

Auto Sales

1,402

5

1,184

5

Electronic Shopping

900

4

1,210

6

Contractors

868

6

981

7

Books/Magazines & Directory Publishers

785

8

640

8

Cable Networks & Program Distribution

667

10

569

9

Health Care

639

12

466

10

Commercial Banking

599

13

445

11

Credit Card Issuers

544

9

636

12

Auto Repair

433

11

475

13

Mortgage Lending

425

14

407

14

Residential Landlord/Tenant

416

7

695 (included complaints filed under the Manufactured Housing Dispute Resolution Program)

15

Internet Service Providers

403

16

398

16

Advance Fee Fraud

395

n/a

n/a

17

Insurance

387

18

362

18

Consumer Lending & Transfer Agents

361

15

405

19

Travel

351

20

314

20

Health and Diet Clubs

321

n/a

n/a

 2008

2007

2006

2005

2004

2003

2002

2001 

 1

 1

 1

 1

 1

 1

 1

 1

 2

 3

 2

 2

 2

 2

 2

 2

 3

 2

 3

 3

 5

 5

 5

 8

 4

 5

 4

 4

 4

 4

 3

 3

 5

 4

 5

 9

 3

 3

 8

 5

 6

 6

 6

 5

 6

 8

 7

 7

 7

 8

 8

 8

 11

 9

 4

 10

 8

 10

 n/a

 n/a

 n/a

 n/a

 n/a

 n/a

 9

 n/a

 n/a

 n/a

 n/a

 n/a

 n/a

 n/a

 10

 n/a

 n/a

 n/a

 n/a

 n/a

 n/a

 n/a

Telephone Inquiries

18,540

218,599

17,951

235,594

20,509

266,533

21,757

272,944

22,434

310,717

21,622

229,818

21,699

22,072

164,127

17,424 

143,750 

18,354

119,484

19,868 

58,623 

25,197 

 44,843

$6,844,280