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Can you pass this test?

Can you pass this test?

(Internet Safety, Scams) Permanent link

It's time to test your consumer protection knowledge. This quiz question relates to how to handle certain things that show up in your e-mail inbox. Today I received the following e-mail:

Barclays Bank Online Security Alert

Daear Barclays Bank Customer,

We are updating all barclays bank online account information.

As a result of this, you are required to update your online banking security so as to secure your online account from unwanted third parties using the following steps.

 * Click on the attachement and follow the instruction

* Update your online banking details

* Confirm Update

*This security measure automatically update your online banking security.
*If you choose to ignore our request, you leave us no choise but to temporaly suspend your account.


Brian Pery

Barclays Bank PLC. Registered in England. Registered No: 1026167.Registered Office: 1 Churchill Place, London,

E14 5HP.Barclays Bank PLC is authorised and regulated by the Financial Services Authority

Copyright (c) Barclays Bank Plc

The e-mail included an attachment (should I have opened it?) which took me to this online form:


Scrolling down on the online form, the site attempts to capture some interesting information:


For the sake of argument, assume I am a Barclay's customer. What is the appropriate response to an e-mail such as this? While I can't offer free prizes, I will offer an "atta boy" for the first person who comes up with the correct answer(s).

-Dan Sytman-


Posted by Public Affairs Unit at 05/14/2012 11:13:15 AM | 

Do NOT open any attachments. If Barclays has a security section on their website, forward the email to them for their investigation. Then delete the email and block the sender.
Posted by: Mike Byers ( Email ) at 5/14/2012 11:21 AM

Delete it and do not respond!
Posted by: Kathy A ( Email ) at 5/14/2012 11:24 AM

As my good friend Herb Weisbaum would always say... NEVER give out ANY personal or banking/credit information to someone who calls you or emails you, because NO legitimate company EVER does business this way!
Posted by: Larry Rice ( Email ) at 5/14/2012 11:34 AM

Dear Mr. Pery,
First I would like to thank you for your concern regarding the safekeeping of my information by the bank. I am glad that, like the Nigerians that are so interested in my prostrate health that you are looking after my best interests on my other end, where I keep my wallet.

I shall immediately and without further ado contact my bank via phone to ensure that my account is not suspended. I am happy to see that your buyout at Bank of America was successful. I like the name Barclay better and look forward to seeing the branches change all their signage. I had a bulldog named Barclay once. Messy beast, though. He kept leaving "presents" for me all over the hard, which made mowing quite the chore.

Once again, thank you for the heads up. I can now dump all my BofA stock. Tell the Nigerians hello for me, since I don't get ove to the "other side of the pond" very much.

H.Means, Esq.
Posted by: Harvey Means ( Email ) at 5/14/2012 11:36 AM

If I am NOT a customer I block/bounce sender. If I am a customer I only read it in the preview pane, do not open it, & when I see any reference to updates, confirmations (any thing questionable) or ATTACHMENTS, ignore any links. I go to actual website, ask questions & notify them of the communication I received. Usually they give you an email address to forward the questionable communication to so they can act appropriately. THEN I block the sender.

I would NEVER open an attachment that was unexpected without confirming the source.
Posted by: Glenda Sykes ( Email ) at 5/14/2012 12:14 PM

First, I would never open a link embedded in any e-mail. That makes it way to easy for anybody to misdirect me from the true site.
second, I would open the webpage for my bank from where I know it is safe and look for any information to back up the claim made in the email ,then I would delete the email.
Posted by: Scott Donaldson ( Email ) at 5/14/2012 12:57 PM

Correct answer is to report it as a phishing scam and than notify the bank (assuming its a real bank) that someone is attempting to scam their clients.
Posted by: Marcus Griffith ( Email ) at 5/14/2012 1:03 PM

I always ignore does kind of messages.If the message mentions the name of my bank I call them first.That is what you should do too.
Posted by: Marko ( Email ) at 5/19/2012 11:35 AM

I should have responded earlier. Lots of correct answers! Extra points to Kathy A for making us laugh. The bottom line: delete the e-mail. Never provide personal information--credit card numbers, mother's maiden name, etc.--in response to an e-mail. Your bank will not contact you and ask for such information. Trust me -- they already have it. If you want to set up online banking, go to your bank or credit card's Web site (listed on your statement) and start there.
Posted by: Dan Sytman ( Email ) at 6/4/2012 2:53 PM

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